Account & Data Deletion - Policy Setu

1. App & Developer Details

This page explains how to request deletion of your account and personal data for the mobile application Policy Setu, developed and published by BlackByte Technology.

2. How to Request Deletion by Email

To delete your Policy Setu account and personal data, send us a deletion request:

• Send an email to support@insurancedesk.co.in or blackbytetechnology@gmail.com.
• Use the subject line "Account Deletion Request - Policy Setu".
• Include the phone number registered with your Policy Setu account so we can verify ownership.

You can use this pre-filled link to start the request: Email an account deletion request

We may contact you on the registered number to confirm the request before deleting the account.

3. Request Deletion by Phone or WhatsApp

You may also request deletion by contacting us on +91 95371 27708 (call or WhatsApp) from the phone number registered with your Policy Setu account. State that you want your Policy Setu account and data deleted.

Alternatively, you may ask your insurance agent to submit the deletion request on your behalf.

4. What Data Is Deleted

Upon receiving a valid deletion request, the following data associated with your Policy Setu account is permanently deleted:

• Your user profile (name, phone number, city and any other profile details).
• Your authentication records and login sessions.
• Your device push-notification tokens.
• Your in-app notification history and app preferences.

5. What Data May Be Retained

Policy Setu is a document viewing application. Insurance policy records and documents shown in the app are uploaded and owned by your insurance agent on the InsuranceDesk platform, not created by you inside the app.

• Policy records held by your agent: these remain in your agent's own business records after your app account is deleted. To have those removed, contact your insurance agent directly.
• Legal & compliance records: anonymised logs or transaction records that we are required to keep under applicable Indian law may be retained for the legally required period.

6. Deletion Timeline

Account deletion requests are completed within 30 days of a verified request. Backup copies are purged in the normal backup rotation cycle, within 90 days at the latest.

Account deletion is permanent and cannot be undone. To use Policy Setu again afterwards, you would need to register a new account.

7. Agent-Branded Apps

If you installed one of our agent-branded apps instead of Policy Setu, use the deletion page for that app:

• Bhakti Parivar: Policy Wallet (com.bhaktiparivar.policywallet)
• Kukreja Hub (com.kukrejainsurance.app)
• Nancy Consultancy (com.nancy.consultancy)
• Transparent Insurance Consultancy (com.transparentinsurance.app)

8. Contact Us

For any questions about deleting your account or data for Policy Setu, please contact:

BlackByte Technology
App: Policy Setu (com.policysetu.app)
Email: support@insurancedesk.co.in / blackbytetechnology@gmail.com
Phone / WhatsApp: +91 95371 27708
Privacy Policy: https://policysetu.co.in/privacy-policy
Website: https://policysetu.co.in